Refund Policy

This Refund Policy explains how My Interior Mart handles refunds for payments made on https://www.myinteriormart.com. My Interior Mart is an interior and construction marketplace. We provide digital business listing, advertising, and related online services. We do not sell or ship physical goods, and we do not operate a product-return programme.

Please read this policy together with our Terms & Conditions and Privacy Policy. By making a payment on our website, you agree to the terms below. This policy is effective as of 19 August 2026.

1. Nature of our services

Payments collected through My Interior Mart are for digital services only. These typically include paid business listing subscriptions (Business, Plus, and Advance plans), banner advertisements, and other promotional packages described on our Subscription Plans page. Because these are intangible online services, they are not eligible for a physical return or replacement.

2. When a refund may be issued

We review refund requests in good faith. A full or partial refund may be approved in the following cases:

  • A paid listing subscription or banner advertisement was purchased, and the paid feature was not activated on your account.
  • You were charged more than once for the same order because of a payment gateway or technical error.
  • You cancelled the order in writing before the subscription or advertisement went live.

If a paid service was activated for only part of the purchased term, we may, at our discretion, offer a pro-rata credit toward a future subscription instead of a cash refund.

3. When a refund will not be issued

Refunds are generally not available for:

  • Any period of a listing subscription or banner advertisement that has already been activated or used.
  • Free listing services, complimentary features, or promotional credits.
  • Payment gateway charges, convenience fees, or applicable taxes (including GST) once the payment has been successfully settled, except where required by law.
  • Requests made after the subscription term has expired.
  • Accounts suspended or terminated for a breach of our Terms & Conditions.

4. How to request a refund

To request a refund, contact us within seven (7) days of the payment date with your registered name, mobile number, order or transaction reference, payment date, amount paid, and a brief reason for the request. You can reach us through our Contact Us page, by phone at 770995500, or in writing at Pearl Residence, Ground Floor, Shop No. 12, J.P. Road, Opp. Wadia School, Andheri West, Mumbai 400053, Maharashtra, India.

We may ask for additional documents to verify the payment. Incomplete requests may delay processing.

5. Processing timeline

Eligible refund requests are reviewed within seven (7) business days of receiving complete details. Once approved, the refund is initiated to the original payment method (such as UPI, debit card, credit card, net banking, or wallet) used at checkout. Banks and payment partners typically credit the amount within five to seven (5–7) business days after we initiate the refund. The exact time may vary depending on your bank or payment provider.

We do not issue refunds in cash. If the original payment method cannot receive the refund, we will contact you to arrange an alternative.

6. Cancellations

You may cancel a paid subscription or advertisement before it is activated by writing to us. After activation, cancellation stops auto-renewal (where applicable) but does not automatically create a refund for the unused remaining term, except as described in this policy.

7. Failed, pending, or duplicate payments

If a payment is deducted but the order is not confirmed, the amount is usually reversed automatically by the payment gateway within a few working days. If it is not reversed, share the payment reference with us and we will raise the case with our payment partner. Duplicate charges for the same confirmed order are refunded after verification.

8. Chargebacks and disputes

If you raise a chargeback or payment dispute with your bank or payment provider, we may pause related services on your account until the matter is resolved. We encourage you to contact us first so we can try to resolve the issue directly.

9. Changes to this policy

My Interior Mart may update this Refund Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the website after a change constitutes acceptance of the updated policy.

10. Governing law

This Refund Policy is governed by the laws of India. Any dispute arising from a payment or refund shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

For questions about this policy or an existing payment, please visit our Contact Us page. We will verify and update this content if our commercial or legal terms change.